- Passengers are asked by the budget airline to pay to reserve a seat or stand in the queue at the airport
After requiring passengers to reserve a seat, stow a suitcase and print a boarding pass, you’d think Ryanair would run out of add-ons to woo its customers.
But now the budget airline seems to have come up with another tip: passengers are being told that if they want to receive their digital boarding pass, they will have to pay for the addition of a random seat. Anyone who refuses to pay between £8 and £21 will be asked to queue at the airport to receive a printed boarding pass.
Airport staff told The Mail on Sunday that the change, introduced in recent days, had caused outrage among customers.
Vivien Lovrin booked a flight from London to Germany last Thursday and opted not to pay extra for the seat reservation. She checked in with a randomly assigned seat.
But after she entered her details, the Ryanair app told her: ‘Check-in done!’ Get your boarding pass now and avoid queues at the airport by adding a seat.’
Ryanair now appears to be charging passengers for downloading a mobile boarding pass
Passengers are now being told that they must pay to add a random seat in order to print or download their boarding pass
Those who refuse to pay between £8 and £21 will be told they will have to queue at the airport to get a boarding pass
The new policy makes a mockery of the £55 fine imposed on passengers if they fail to check in online
Most airport lounges are “poor quality”
BY HARRIET SIME, DEPUTY TRAVEL EDITOR
Most British airport lounges are overcrowded, unclean and serve poor food, according to a report.
Undercover inspectors from Which? visited 20 lounges to check the selection of food and drink, facilities such as toilets and showers, whether there was a view of the runway and whether there were designated rest areas and rooms for families.
None of the lounges received more than three out of five stars. The worst was the Southend Skylife Lounge which got one star. The Plaza Premium in Gatwick North, the Escape in Manchester Terminal 1 and the No 1 Lounge in Birmingham achieved one and a half stars.
Rory Boland, which one? Travel said: “Using an airport lounge used to be synonymous with luxury, but today that is rarely the case.”
When she clicked through, she was told she had to pay a fee to secure a random seat – otherwise she would have to brave another queue at the airport to get her boarding pass.
She said: “When you thought Ryanair couldn’t sink any lower, they found a way to force you to buy a seat.” How is this legal?
“Isn’t the point of online check-in to avoid queues at the airport?”
Ciaran Murtagh faced the same problem. He said: “So Ryanair, you’re forcing travelers who don’t want to book a seat to stand at a counter and have their boarding pass printed out.” That’s good for the environment and another cheap opportunity for passengers to spend more on the trip pay. A new low for Ryanair. Absolutely a disgrace.’
Fabien Mauroy, who flew from London on Friday, commented on Ryanair on X (formerly Twitter): “Worse experience for people, long queues at airports, [and] pollute the planet for money.’
The new charge is a travesty of a £55 fine that the budget firm will impose on passengers who print their boarding pass at the airport if they do not check in online.
Italian traveler Marcello Maggio said: “Ryanair says I have to check in online but she doesn’t give me the boarding pass online to force me to pay for a seat.” What do I buy with the ticket if not a seat to fly ?’
Other surcharges for online bookers include £4 to £15 for seat reservations, while luggage costs between £20 and £60, with an excess of around £10 per kilo.
Other online surcharges include a seat reservation fee and baggage fees, which range from £20 to £60 per bag
Some passengers have reported being issued a mobile boarding pass for free
If a passenger needs oxygen for medical reasons, they are not allowed to bring their own oxygen – and will have to pay £55 to use Ryanair.
The latest fee doesn’t appear to affect all travelers, with some saying they received a digital boarding pass for free.
A Ryanair spokesman said: “Passengers have the choice of choosing a seat for a small fee or having a seat randomly allocated for free.”
The company did not respond to claims that it was effectively forcing customers to pay for a digital boarding pass.
Share or comment on this article: Holidaymakers are furious with Ryanair as the budget airline charges passengers a whopping £21 for an e-boarding pass
Source : www.dailymail.co.uk